Checklists and Guidance Material

Active Health

2021 Monthly Wellness Event Schedule

Fraud Awareness Guidance

Aetna Special Investigation Unit Guide

Empire Blue Cross Guide

Cigna Dental Fraud Prevention Guide

Cigna Provider Fraud Guide

Cigna Plan Participant Fraud Guide

Cigna Understanding Fraud Guide

Telehealth

Empire Blue Cross LiveHealth Guide 1

Empire Blue Cross LiveHealth Guide 2

Aetna Telehealth Guide

Cigna International Telehealth

Empire Blue Cross

Active Health App Overview

Active Health App Guide 1

Active Health App Guide 2

Sydney App Guide

Sydney App Guide 2

Empire International Claim Guide/Form

Empire Claim Submission Guide/Form

Empire Global Core Guide for care outside the US

Home Delivery Guide

Prescription Guide

Aetna 

Active Health App Overview

Active Health App Guide 1

Active Health App Guide 2

Aetna Nurse Line Guide 1

Aetna Nurse Line Guide 2

Aetna PPO Informed Health Line Guide

Aetna PPO Global Calling Guide

Mental Health Awareness Guidebook

Parent and Caregiver Mental Health Guidebook

Behavioral Health Overview 

Special Care for a Special Time - Aetna Infertility Facility List

Infertility Member Flyer

Pre-enrollment Checklist

Member Care Options

Healthcare 101 - Understanding your options

Cigna International

How to contact Guide

Online Claiming Guide

Cigna International Apps Guide

MIP User Guide 2019

UN MIP Annual Maxima for 2021

Cigna Dental

Virtual Care Customer Flyer

Preferred Provider Organization Orthodontics in Progress Customer Flyer