Objectives

The project aims to expand the range of telemedicine solutions available in UN field operations by introducing both real-time and non-real-time telemedicine technologies in up to 16 sites across five missions (UNDOF, UNSMIL, UNISFA, UNSOS, and MINURSO), as well as in external hospitals located in Member States.

Components

The project supports telemedicine implementation by upgrading ICT infrastructure, procuring and installing real-time and non-real-time solutions at selected sites, and developing Standard Operating Procedures and guidelines for multi-tier services. It expands telemedicine coverage to lower-tier medical facilities, establishes cross-border links between UN mission hospitals and Member State hospitals, and provides training for mission staff. The project also supports the operation of telemedicine services in pilot missions, collects relevant data, and evaluates the impact on medical service delivery in UN field missions.

Main achievements

An inaugural online workshop on 9 June 2025 brought together all project stakeholders to align on key objectives and the implementation framework, while also gathering mission-specific feedback on telemedicine deployment. Following the session, participating missions identified 14 deployment sites across five missions and nominated medical and technical focal points. Telemedicine technologies are being procured through existing United Nations System contracts to ensure efficiency and reduce logistical delays. Two Member State hospitals, in Nepal and Ghana, were selected to provide cross-border telemedicine services to UNDOF, UNSMIL, and UNISFA, with Letters of Assist formalizing the collaboration. Lastly, training materials and user guides have also been published via Telemedicine Hub.

Impact

This project enables missions to respond efficiently and timely to operational and clinical needs by providing remote medical support in dynamic settings. It improves patient care through enhanced access to specialists, reduced medical evacuations, and improved diagnosis and treatment. Additionally, the project supports the mainstreaming of telemedicine across UN field missions by strengthening the telemedicine network and facilitating its integration with other medical services.