Capacity Development Tools

The Guidelines on Strategic Planning in Parliament are intended to strengthen and support the strategic planning discipline in parliaments by providing insights into what strategic planning is, why it is critical, and how it can be applied in the parliamentary context.

La búsqueda de la calidad se fundamenta en un cambio de actitud que tiene que darse en toda la organización y que va desde el empleado del nivel más elemental hasta el empleado del máximo nivel jerárquico; todos deben comprender que lo que hacen se debe a la calidad. Este curso se convierte en un primer paso para iniciar las actitudes necesarias para implementar procesos de cambio organizacional, partiendo de un proceso de concientización profunda sobre lo que significa la calidad total, el compromiso que de ellos se espera y del apoyo sustantivo de toda la organización para el éxito de…

This course aims to enhance the capacity of Human Resources Managers in the Public Service in Africa and to contribute to the improvement of analysis and formulation of effective human resource development policies and strategies as part of public service transformation in African countries.

This course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development

This course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided.

This course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.

The online course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government.
Available in Arabic, Romanian, Russian and Ukrainian

Compendium on Innovative E-Government Practices is a biannual publication of DPADM. It contains over 500 best practices on innovative adoption and implementation of ICT in public service delivery.

This volume of compendium focuses on the use of mobile technology, specifically m-technology software products and applications in the areas of human security and business development that are being used in both developed and developing countries.

This online training course highlights the value of e-government interoperability and the steps required to achieve effective interoperability. It also answers some of the fundamental questions, such as 'who should be involved in e-Government Interoperability projects'; 'why a Government Interoperability Framework (GIF) should be developed'; 'how GIFs are produced and revised'; and 'what the key factors are for the successful development and operationalization of a GIF'.