Client Satisfaction Survey on the Services provided by the Health and Life Insurance Section

19 March 2021
Dear Colleagues,
Hope you and your families are doing well and by now most of you have received the Covid-19 Vaccinations.  
By now you must have received the message on completing the Client Satisfaction Survey on UNHQ Health Insurance programmes from the Health and LIfe Insurance Section in the UN Secretariat.  
AFICS/NY encourages all members to provide your feedback on this survey to continue to improve the services provided by the UN HLIS and the Third-Party Administrators.  
Thank you very much
Kind regards
Jay Karia
Co-Chair, Health Insurance Committee,
AFICS/NY

Message from UN Health and Life Insurance Section

From:  hlis@un.org

Subject: Client Satisfaction Survey on UNHQ administered health insurance programme: UN HLIS & Third-Party Administrators

Dear Medical Plan Participant,  

We hope you and your families are well and in good health.  

 You are receiving this email as a participant in the Aetna PPO, Empire Blue Cross PPO, UN Worldwide Plan or UN MIP. 

 Besides being responsible for providing the most comprehensive health insurance coverage to staff, retirees and their eligible dependants, the UN Health and Life Insurance Section’s (HLIS) main objective is to offer excellent client services to more than 150,000 plan participants, enrolled in one of the UNHQ administered health insurance plans.  

As we have been increasing our communication efforts, we would like to receive your feedback on the client services provided by both, HLIS and the Third-Party Administrators that provide only administrative services to you as the participant of one of the UNHQ administered health insurance plans.   

 To better assess your needs and provide you with a platform to share your comments and feedback, we created a short survey that will help our commitment to provide the best client services to you. We appreciate you taking the time to complete this 5-minute survey through the link below and thank you in advance for assisting us and all our plan participants in this matter:  

Client Satisfaction Survey on the Services provided by the Health and Life Insurance Section and its Third-Party Administrators 

 As part of our communication efforts, we also created a short Video Introduction to the HLIS that can be accessed via the link below:  

HLIS Introduction Video 

 Thank you very much for your continuous trust and commitment to assist us in providing excellent client services to all plan participants.  

  Warm Regards,  

 Health and Life Insurance Section