No Surprises Act - Aetna ID card changes effective March 2022

In March 2022, Aetna has rolled out the new ID card look to comply with the No Surprises Act. 

Aetna plan participants that shared their email address with HLIS have received an email to advise on the new digital ID card which is available on the Aetna member portal. Please note that Aetna will not proactively send physical cards to members as current cards continue to work to access services. However, feel free to log in to the Aetna Health website or mobile application to request a new physical card as desired.

Should you have any questions related to this change, please contact the Aetna Health Concierge at +1 800 784 3991 .