Starting 1 July 2015, you will receive in the mail new Cigna Dental PPO insurance cards with new member numbers. The new number will start with the letter "R" followed by the 8-digit index numbers. Staff members that do not have 8-digit index numbers will have leading zeroes added similar to the examples below:
Current index number New Cigna member number
When you and/or your family members receive these new cards, start carrying these cards from 1 July 2015 onwards. Present the card the next time you see your dental provider so that they can update their records for submitting a claim. We suggest that you still keep the old cards for reference in case of questions for claims related to services received prior to 1 July 2015.
Please remember that for any services/treatments received prior to 1 July 2015, you and/or your provider should refer to the current Cigna member number. For services/treatments provided after 30 June 2015, you and/or your provider should refer to the new Cigna member number start with "R".
The toll-free number to contact Cigna remains the same as that reflected in your current dental insurance card. Anyone who has an online account at mycigna.com can continue to use that account with the new Cigna member number. You can also print temporary cards online beginning 1 July 2015 while waiting for your new cards in the mail.
Please remember to share this information with any family members covered under the plan.
If you are covered under the Empire Blue Cross plan, a similar change will occur effective 1 January 2016. Watch out for an announcement later this year.
There will be no such changes to those enrolled in the Aetna POS/PPO, HIP of New York and UN Worldwide Plan administered by Cigna.
UN Health and Life Insurance Section
26 June 2015