Contact us

Dedicated mailboxes

Dedicated mailbox for active staff: hlis@un.org

Dedicated mailbox for retirees and surviving family members: ashi@un.org

All emails are tracked through INEED and responses are sent from hlis@un.org.

Please note that the UN Health & Life Insurance Section (HLIS) is experiencing a very high volume of emails related to the pandemic. It may therefore delay our response time. Kindly allow extra time for the HLIS Team to process and reply to your email. We thank you for your understanding and apologize for the inconvenience.

Dedicated phone line for retirees and surviving family members

During the ongoing COVID-19 pandemic, HLIS cannot offer in-person client service.To guarantee access to excellent client service, we are pleased to inform you that retirees and surviving family members can now reach HLIS at a dedicated phone line for ASHI.

Dedicated phone number: 917-367-9727

Please note that this dedicated line will operate according to the following schedule:

Mondays, Wednesdays and Fridays: 

9:00 am - 12:00 pm EST (New York time)

Tuesdays and Thursays:

10:00 am - 12:00 pm EST (New York time)

2:00 pm - 4:00 pm EST (New York time)