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Feedback from clients of the UN Ombudsman and Mediation Services

Reference to unique situations, issues and locations was removed to maintain confidentiality

“Thank you for taking the time to meet with me to discuss issues related to my performance. Our sessions resulted in many useful insights that I am now applying in trying to solve the current conflict with my supervisor.”

“My case was transferred to [Name] and from our initial meeting, I was impressed by her professionalism. I believe we met for an hour or so and she really seemed to listen. I imagine that she has many other cases which she handles simultaneously, but throughout her handling of the case, she was able to provide a personal touch and exuded warmth and understanding. I felt that she and the Office had done their best – there were numerous individuals in the Organization (outside of New York) whom she had put me in contact with and I am grateful for those actions.”

“Because of the confidentiality involved, I will probably never know exactly what you have done to help it happen, but I sincerely believe that without your help the decision could have been very different; Thanks to it, my … increases significantly. I greatly appreciate your help.”

“First and foremost I want to thank you with all my heart for your support and advice. I couldn't have done it without your help.”

“Thank you very much for your phone call today. It meant to lot to me that you cared enough to call me when so many people I asked for help ignored me and my problem with not being able to obtain an ePAS from my supervisor.”

“Thank you for your usual kind attention. Whatever the final outcome, I would be satisfied that with your help I did engage the Administration to help my cause.”

“A small word of thanks for taking time to meet with me and to listen to my concerns. I appreciate your patience.”

“I appreciate the time and work you spent to discuss my future at the United Nations. Thank you for the opportunity to make my case. I now have a better understanding of the way the justice system works.”

“I want to thank you, particularly, for being there for me at one of the darkest hours of my life. I will never forget what I have got from your office in general and from you in particular. All your efforts have given me relief and confidence as well as boost my morale. In addition to this, it gives me a good opportunity to look myself inside and find a way to lead normal life.”

“Finally, I must say that your advice was so helpful. You have been very patient with me and my sometimes confused queries. You helped navigate the minefield of loyalty to the UN, to the project and to the donor, to my ethical principles and to the trust that was deposited in me.”