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VIC Conflict Resolution Day

6 July 2016, Vienna, Austria

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The United Nations Ombudsman and Mediation Services (UNOMS) in cooperation with the United Nations Office in Vienna (UNOV) presents the Vienna International Centre Conflict Resolution Day to be held on 6 July, 2016 in Vienna, Austria.

The VIC Conflict Resolution Day will consist of three skill-building workshops, focused on the themes of emotions, change and cooperation in a diverse work environment, which will offer invaluable insights and strategies that will maximise the ability of staff and managers to work productively together and improve communication.

Please register in the Learning Management System (LMS) in Inspira.


Schedule of events

9:00 – 11:00

To adapt or to resist: How to effectively manage change at work

Ms. Geetha Ravindra Mediator, International Monetary Fund (IMF)

While the only thing constant in life is change, it is often difficult to for us adjust to change. This interactive session will explore how change affects us and how we can develop a greater sense of support and adaptability to change. The session will discuss keys to effective transitions and skills that can be helpful to managing change.

11:15 – 13:15

Emotional and social intelligence: Managing emotions in the workplace

Mr. Balint Balassa, Conflict Resolution Officer, United Nations High Commissioner for Refugees (UNHCR)

Being happy and efficient in the modern work environment greatly depends on our ability to understand and effectively manage emotions, in others and ourselves. The knowledge, skills, and abilities we now know of as Emotional Intelligence influence every aspect of our working lives. This workshop combines theory and enjoyable exercises to help develop an appreciation of how important emotions are in the workplace. All of us experience moments in our lives when unwanted emotions become exaggerated and that is normal. It is how we handle them that can lead to problems in the workplace and at home. This program will provide practical tips for working with others who may be experiencing high emotion or to manage your own emotion.

13:30 – 15:30

Qualities & Allergies at work: When the characteristic we value about ourselves causes strong adverse reactions in others.

Ms. Gabrielle Kluck, Director, Office of the Ombudsman and Mediation Services, World Food Programme (WFP)

Everyone has had moments of being annoyed with someone’s behaviour. When we are annoyed it’s easy to think the other person is difficult and should change. But do ‘difficult’ people really exist? Is there possibly a hidden quality behind the annoying behaviour? A quality that could be beneficial to us? Similarly, is our behaviour equally annoying to the other? Is your response just getting you more of that same irritating behaviour? How could we get out of this quagmire and use our differences to create more productive work relationships? And more productive teams? The session will provide you with remarkable insights on how you can improve your work relationships by using your mutual annoying differences in a productive and pleasant way.