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Service Delivery Model

The multi-dimensional nature of the 2030 Agenda has encouraged a re-examination of programme and service delivery models developed prior to its adoption, with a view to delivering more coherent, integrated and impactful support. The continuing drive for cost-effectiveness, timeliness and quality of service delivery places a strong emphasis on efficiency as well.

UN DESA delivers its capacity development support in a variety of ways through a variety of funding and delivery mechanisms, adapting its services to different circumstances and requirements.

Seven steps have been identified for the service delivery process as described below:

  • Communicating the service offerings and products
  • Identifying and prioritizing demand for capacity development services
  • Determining the appropriate level and methodology for service delivery
  • Identifying potential partnership opportunities
  • Resourcing capacity development initiatives
  • Delivering the services
  • Following up on results

In general, methodologies, tools and approaches used in the delivery of capacity development services should:

  • Be provided to Member States upon request for services and should be subject to their approval of the methodologies, tools and approaches proposed for use.
  • Be open-source, when appropriate, or easily and freely accessible to governments and stakeholders.
  • Facilitate, to the extent possible, an inclusive and participatory approach to capacity development, to help ensure that “No one is left behind”.
  • Be matched to the appropriate geographic level (global, regional, national), and be selected with a view to linking interventions at multiple levels in a coherent, mutually reinforcing way.
  • Reflect other key Principles for capacity development, such as the emphasis on an integrated approach, partnership development, and the ability to scale up and widely diffuse solutions.