FAQs - Frequently Asked Questions
Q: How can I purchase a ticket?
A: All tickets are sold online and you will need a ticket to access the United Nations premises Monday – Friday. All tours last about one hour. If you arrive more than 15 minutes after your tour time, we may not be able to honor your tickets, however you will be able to visit the Visitor Centre and shops.
You can purchase tickets online for Guided Tours in English, French, German, Italian, Japanese, Korean, Mandarin Chinese, Portuguese, Russian, Spanish and Swedish. While we make every effort to provide languages other than English, please note that we cannot guarantee their availability. In the unlikely event that the language requested is not available on the day of the tour, the tour will be conducted in English.
Q: If tickets available for online purchase are sold out for a specific day, does that mean that all tours are sold out?
A: Currently, all guided tour tickets are sold online. If your preferred date is not available, please e-mail email@example.com or call 212-963-7539.
Q: If I want to request a tour in a language other than English, what should I do?
A: Check here for available tours. If your preferred date is not available, please e-mail firstname.lastname@example.org or call 212-963-7539.
Q: Is photography permitted?
A: Yes, the use of photography (cameras, camera phones, video equipment) and cellular phones is permitted. Audio and video recording is not permitted during a guided tour. Also, depending on the meetings taking place, your tour guide might indicate that photography is not permitted in certain chambers.
Q: Is there a coatroom?
A: No, there is no coatroom available in the Visitor Centre.
Q: What are the options for purchasing food at the UN Visitor Centre?
A: Currently, it is possible to buy snacks and beverages at vending machines in the Visitor Centre. In addition, the Delegates’ Dining Room offers a prix fixe buffet luncheon for Visitors. Please contact 917-367-3314 for more details and to make a lunch reservation.
Q: If I do not have cash, is there an ATM that I can use?
A: Yes. There is an ATM downstairs in the Visitor Centre.
Q: How do I contact the Visitor Centre?
A: To contact us, the Visitor Centre, please go here.
Q: For groups that include children, how many chaperones do I need?
A: We require at least one adult to accompany each group (maximum of 15 people per group).
Q: Where is the drop off location for buses?
A: We encourage our visitors to arrive by public transportation if at all possible, as there is no on-site parking and drop-off options are very limited. If you arrive by bus, ask your bus driver to drop you and your students onto the right side of 1st Avenue and 46th Street then proceed north to 47th Street to the gate entrance.
Q: Is there a security screening?
A: You will need to arrive 30 minutes prior to the start of your tour to have enough time to go through UN security screening. Please note that large bags and backpacks are not permitted and that there are currently no left luggage facilities available. Please see the information on Security for more information.
Q: What if I am late?
A: If you arrive more than 15 minutes after your tour time, we may not be able to honour your tickets, however you will be able to visit the Visitor Centre and shops. If your group is delayed, please call 212-963-7765. Please note that your tour may be cancelled if you are running more than 15 minutes late .
Rules while visiting
The United Nations Headquarters is a workplace: delegates hold their meetings in the chambers that you are going to visit, they pass by the corridors that you will be using. Therefore, group leaders need to ensure that their groups follow the tour rules.
1. Silence Please
Ensure that groups are quiet while waiting to go on tour
2. Split into groups
Be prepared to split up big groups and classes while ensuring that each group has a chaperone. Please note that a maximum of 15 people (including adults) are allowed per group. Please check with the tour coordinator on how to divide your group. If your group has anyone in a wheelchair or needs special attention, kindly contact us for special arrangements (email@example.com; tel. 212-963-4440). Group size allowed on tour is subject to change.
3. Stay together
Ensure that the group remains quiet and stays together throughout the tour, including while walking from one location to another.
4. No bathroom available on the tour route
Unfortunately, there are limited restroom facilities available on tour route. Bathroom facilities are available in Visitor Centre after the tour.