GENERAL SERVICE DEVELOPMENT SERIES
Target audience
General Service and related categories staff
Development for staff in the General
Service and related categories
begins with the General Service
Development Series, which
comprises five workshops. The first,
GSD I, is the foundation workshop,
which is then followed by a series
of additional workshops (GSD II,
GSD III, and GSD IV) that build and
support the development of critical
skills.
It is recommended that three
to six months after completing GSD
I, participants take the remaining
workshops (GSD II, GSD III, and GSD
IV) in any sequence that provides
them flexibility for professional
development. When possible, GSD
II should follow GSD I. It is also
recommended that GSD III and GSD
IV be taken together as they are
always offered on two consecutive
days, and their content is strongly
related. Application workshops
can be taken when offered, in any
sequence, to practice and deal with
real cases.
Objectives
After completing the General Service Development Series, participants will be able to:
- Demonstrate effective communication and workmanagement skills
- Better understand the value of perspective taking
- Employ practical skills for effectively managing relationships with supervisors, colleagues, and clients
- Work more effectively as a team member
- Further understand Integrity and its role in the Organization
- Increase their awareness of power and influence, and its impact on the Organization
GSD I (Essential Communication Skills Workshop)
Three days
Target audience
General Service and related categories staff
Objectives
After completing this workshop, participants will be able to:
- Demonstrate effective communication and workmanagement skills
- Better understand the value of perspective taking
- Employ practical skills for effectively managing relationships with supervisors, colleagues, and clients
Topics covered
Active listening and taking initiative through the OASIS model for collaborative communications; Understanding personal preferences using a self-assessment process; Giving and receiving feedback; Work assignment conversations; Being a proactive team member.
For more information
Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678
To register
Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.
GSD II (Work Effectiveness, Teamwork, Ethics and Integrity)
Three days
Target audience
General Service and related categories staff who have completed GSD I. Staff are expected to take GSD II six months to one year after completing GSD I.
Objectives
After completing this workshop, participants will be able to:
- Employ practical skills for effectively managing relationships with supervisors, colleagues, and clients
- Work more effectively as a team member
- Further understand Integrity and ethics and its role in the Organization
Topics covered
- Work management skills; Teamwork and cooperation; Assessing your competency based performance; Building trust; Managing relationships; Being an effective and appreciated team member; Enhancing respectful communications; Perspective taking; Integrity and ethics.
For more information
Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678
To register
Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.
GSD III/IV (Managing Upwards: Power Dynamics and Influencing Skills Workshop)
Two days (GSD III & IV have now been combined into one 2-day workshop)
Target audience
General Service and related categories staff who have completed at least GSD I. The programme is recommended for all staff who have completed GSD II.
Objectives
At the conclusion of the workshop participants will be able to:
- Understand their own role in the dynamics of power and competition, and how both play a role in communicating with supervisors, colleagues and clients
- Explore how to use their own power constructively and increase their ability to influence others
- Express their needs and adapt them to the needs of others to create win-win outcomes
Topics covered
Managing upward; Power dynamics; Competition dynamics; Communication skills; Perspective taking; Assertiveness; Four-part influence model; Needs theories; Motivation; Strategies to influence.
For more information
Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678
To register
Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.
GSD Application Workshop(s)
½ day
Target audience
General Service and related categories staff who have completed at least GSD I. Also recommended for all staff who have completed GSD II, III/IV.
Objectives
This workshop has been designed for participants to bring real cases from their work environment for analysis and solutions. At the conclusion of the training, participants will be further equipped to resolve difficult situations that occur in their workplace by considering different approaches to dealing with them.
Topics covered
Participants will be expected to present difficult cases/ situations they have experienced in their daily workplace for which they would like to receive input on how to approach them in a more constructive manner. This hands-on approach to problemsolving will incorporate previously learned skills such as active listening, the use of personal preferences and styles in shaping communications, work assignment conversations and giving and receiving feedback.
For more information
Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678
To register
Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.
Time Management
½ day
Target audience
Staff who have completed GSD I
Objectives
At the conclusion of this workshop, participants will be able to:
- Gain more control of their time
- Put first things first and keep them there
- Explore and reduce time-wasters
- Create a time-conscious work environment
For more information
Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678
To register
Contact Ricardo Panchoo
panchoo@un.org, 212-963-4219, M-14033A