GENERAL SERVICE DEVELOPMENT SERIES

Target audience

General Service and related categories staff

Development for staff in the General Service and related categories begins with the General Service Development Series, which comprises five workshops. The first, GSD I, is the foundation workshop, which is then followed by a series of additional workshops (GSD II, GSD III, and GSD IV) that build and support the development of critical skills.

It is recommended that three to six months after completing GSD I, participants take the remaining workshops (GSD II, GSD III, and GSD IV) in any sequence that provides them flexibility for professional development. When possible, GSD II should follow GSD I. It is also recommended that GSD III and GSD IV be taken together as they are always offered on two consecutive days, and their content is strongly related. Application workshops can be taken when offered, in any sequence, to practice and deal with real cases.

Objectives

After completing the General Service Development Series, participants will be able to:

  • Demonstrate effective communication and workmanagement skills
  • Better understand the value of perspective taking
  • Employ practical skills for effectively managing relationships with supervisors, colleagues, and clients
  • Work more effectively as a team member
  • Further understand Integrity and its role in the Organization
  • Increase their awareness of power and influence, and its impact on the Organization

GSD I (Essential Communication Skills Workshop)

Three days

Target audience

General Service and related categories staff

Objectives

After completing this workshop, participants will be able to:

  • Demonstrate effective communication and workmanagement skills
  • Better understand the value of perspective taking
  • Employ practical skills for effectively managing relationships with supervisors, colleagues, and clients

Topics covered

Active listening and taking initiative through the OASIS model for collaborative communications; Understanding personal preferences using a self-assessment process; Giving and receiving feedback; Work assignment conversations; Being a proactive team member.

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

GSD II (Work Effectiveness, Teamwork, Ethics and Integrity)

Three days

Target audience

General Service and related categories staff who have completed GSD I. Staff are expected to take GSD II six months to one year after completing GSD I.

Objectives

After completing this workshop, participants will be able to:

  • Employ practical skills for effectively managing relationships with supervisors, colleagues, and clients
  • Work more effectively as a team member
  • Further understand Integrity and ethics and its role in the Organization

Topics covered

  • Work management skills; Teamwork and cooperation; Assessing your competency based performance; Building trust; Managing relationships; Being an effective and appreciated team member; Enhancing respectful communications; Perspective taking; Integrity and ethics.

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

GSD III/IV (Managing Upwards: Power Dynamics and Influencing Skills Workshop)

Two days (GSD III & IV have now been combined into one 2-day workshop)

Target audience

General Service and related categories staff who have completed at least GSD I. The programme is recommended for all staff who have completed GSD II.

Objectives

At the conclusion of the workshop participants will be able to:

  • Understand their own role in the dynamics of power and competition, and how both play a role in communicating with supervisors, colleagues and clients
  • Explore how to use their own power constructively and increase their ability to influence others
  • Express their needs and adapt them to the needs of others to create win-win outcomes

Topics covered

Managing upward; Power dynamics; Competition dynamics; Communication skills; Perspective taking; Assertiveness; Four-part influence model; Needs theories; Motivation; Strategies to influence.

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

GSD Application Workshop(s)

day

Target audience

General Service and related categories staff who have completed at least GSD I. Also recommended for all staff who have completed GSD II, III/IV.

Objectives

This workshop has been designed for participants to bring real cases from their work environment for analysis and solutions. At the conclusion of the training, participants will be further equipped to resolve difficult situations that occur in their workplace by considering different approaches to dealing with them.

Topics covered

Participants will be expected to present difficult cases/ situations they have experienced in their daily workplace for which they would like to receive input on how to approach them in a more constructive manner. This hands-on approach to problemsolving will incorporate previously learned skills such as active listening, the use of personal preferences and styles in shaping communications, work assignment conversations and giving and receiving feedback.

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

Time Management

½ day

Target audience

Staff who have completed GSD I

Objectives

At the conclusion of this workshop, participants will be able to:

  • Gain more control of their time
  • Put first things first and keep them there
  • Explore and reduce time-wasters
  • Create a time-conscious work environment

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Contact Ricardo Panchoo
panchoo@un.org, 212-963-4219, M-14033A