CONFLICT RESOLUTION

Collaborative Negotiation Skills

Two days

Schedule

19-20 June, 7-8 October 2013

Target audience

All staff members

Objectives

As a result of participating in this programme, participants will be able to:

  • Communicate effectively towards reaching win-win solutions to interpersonal conflicts and organizational problems
  • Address challenges at the level of positions, needs and emotions
  • Plan for and navigate the phases of a negotiation or problem-solving process
  • Frame conflicts and problems in creative, manageable ways
  • Proactively transform conflicts and problems into opportunities for growth and change

Topics covered

Recognizing the phases of the negotiation process; Reframing a conflict by identifying areas of agreement and common ground; Managing differences related to culture, gender and power; Leveraging emotional intelligence in conflict situations; Demonstrating sensitivity to other cultural norms in listening and expressing oneself.

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

For more information

Contact Carina Stern
stern@un.org, (212) 963-0236, S-1845

Follow-Up: Negotiating Diversity Conflicts

One day (Follow Up to Collaborative Negotiation Skills)

Schedule
10 July 2013

Target Audience

Participants who have taken the Collaborative Negotiation Skills and/ or Transformative Mediation Skills workshops

Objectives


This training programme will enable participants to:
  • Apply conflict resolution skills to resolving diversity related conflicts
  • Explore the ways in which social, role and historical identities influence conflict dynamics
  • Gain skills practice and coaching in order to increase individual conflict resolution capacity

Topics covered

Managing interpersonal style differences in negotiation; Understanding the role of identity and power in conflicts and gaining Leadership, Management and Organizational Development 25 practical tools for more effective management of these critical factors; Advancing negotiation and meditation skills through case studies.

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

For more information

Contact Carina Stern
stern@un.org, (212) 963-0236, S-1845

Transformative Mediation Skills

Two day

Schedule
27-28 June 2013

Target audience

All managers as well as staff who have completed the Collaborative Negotiation Skills Programme.

Objectives

At the conclusion of the programme, participants will be able to:

  • Facilitate a process of mediation between two conflicting parties from start to finish
  • Help conflicting parties achieve a resolution to their immediate issues and facilitate opportunities for deeper psychological and relational transformation

Topics covered

Problem-solving and transformational models of mediation; Creating a collaborative mediation context and developing an opening statement; Modelling active listening and de-escalation of emotions; Facilitating dialogue and perspective between two conflicting parties; Making smooth transitions between mediation phases; Fostering conditions of interpersonal reconciliation, healing, growth and change; Managing issues of trust, neutrality, gender, power and authority as a third party facilitator; Developing and realitytesting agreements.

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

For more information

Contact Carina Stern
stern@un.org, (212) 963-0236, S-1845

Conflict Management Coaching (New Programme)

Half day
The Conflict Management Coaching Clinic provides staff members who have taken the Collaborative Negotiation Skills workshop and/or other conflict resolution programmes with individualized coaching both from instructors as well as from other clinic participants.

Target audience

Staff Members who have attended other Conflict Resolution Programmes and who are seeking support for addressing real-world conflicts

Objectives

The Coaching Clinic will enable participants to:

  • Analyze personal conflicts from both parties’ perspectives.
  • Gain confidence and empowerment for engaging personal conflicts
  • Receive coaching and practice on critical conflict cases from both instructors as well as peers

Additional Information

Participants will be expected to conduct a conflict analysis of their case prior to attending the workshop.

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

For more information

Contact Carina Stern
stern@un.org, (212) 963-0236, S-1845

Leveraging Team Collaboration: Customized Programme for a Department or Intact Work Group

Two days

Target audience

For staff members of the same department or an intact work group

Topics covered

Developing high impact skills and strategies for optimizing group collaboration; Using needs assessment data to highlight team strengths as well as identify roadblocks to greater effectiveness; Resolving and transforming latent or active conflicts into drivers of growth, learning and change; Fostering a climate for creative problem-solving and innovation.

Note: If members of the group have taken the Collaborative Negotiation Skills basic programme, this programme can be calibrated to the skill level of the group.

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

For more information

Contact Carina Stern
stern@un.org, (212) 963-0236, S-1845

Conflict Management for Leaders & Managers (with optional Coaching) (New Programme)

One Day

Schedule
3 May, 29 October 2013

Target audience

Leaders and Managers

Objectives

While workplace conflict often results in negative outcomes such as decreased performance, damaged relationships, increased turnover and leadership ineffectiveness, it also has the potential to result in positive outcomes. When managed well, conflict can increase performance, stimulate creativity and innovation, build better relationships and also facilitate learning and change. Furthermore, research on workplace conflict suggests that a key factor determining whether it results in positive or negative outcomes is the climate for conflict resolution that managers establish within their teams and units. Yet only 31% of managers feel confident in their conflict resolution abilities.

Topics to be covered

The workshop on Conflict Management for Leaders and Managers provides participants with key tools/methods that managers can use for creating a climate of positive conflict and conflict resolution within their teams. By the end of the one day workshop, participants will have:

  • Developed new ways of thinking about conflict including an understanding of the factors that foster negative as well as positive outcomes;
  • Understood the roles and responsibilities managers play in preventing, resolving and transforming workplace disputes;
  • Gained practice applying a conflict analysis tool to conflict case studies at the individual interpersonal and team levels of analysis;
  • Explored informal and formal mediation as an approach to resolving conflict; 
  • Practiced applying a "conflict coaching" methodology with someone facing a conflict;
  • Identified systemic patterns that give rise to conflict within the UN context and identified ways of influencing those patterns.

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

For more information

Contact Carina Stern
stern@un.org, (212) 963-0236, S-1845