COMMUNICATION

Effective Communication

Two days

Schedule: 25-26 February 2013; 22-23 July 2013; 21-22 October 2013

Target audience

Staff up to the P-4 level and senior General Service Staff who do not supervise the work of others. After completion of this foundation workshop, staff members may take any of the appropriate Thematic Workshops offered for supervisors (see Supervisory Development Series).

Objectives

At the conclusion of the Workshop, participants will be able to:

  • Increase awareness of their communications competence
  • Apply a model for communicating effectively in a diverse workforce
  • Appreciate different behavioral and communications styles and learn how to best work with them

Topics covered

Emotional Intelligence; OASIS model for collaborative communications; Manage responses to differences; Understand your own and others’ preferred styles; Give and receive constructive feedback.

To register

Self-registration may be completed online by registering through Inspira at: inspira.un.org. For registration instructions please click here. If you need further information on staff members' login for Inspira please refer to chapter 1.2.1 of the Inspira Instructional Manual.

For more information

Contact Carina Stern
stern@un.org, (212) 963-0236, S-1845

Effective Meetings

One day

Target audience

Staff members who conduct and attend meetings

Objectives

To improve the results of small-group meetings by developing participants’ skills at planning and conducting meetings. At the conclusion of the training, participants will be able to:

  • Clarify the purpose and process of a meeting or workshop
  • Create a plan for structuring the discussion and soliciting active involvement from all participants
  • Identify key roles in a group session and plan the agenda
  • Handle difficult groups; managing conflict and interruptions
  • Anticipate and manage cultural differences that affect meeting productivity

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Contact Ricardo Panchoo
panchoo@un.org, 212-963-4219, M-14033A

Facilitating Effective Meetings

Two days

Target audience

Managers who chair and facilitate meetings

Objectives

To improve the results of small-group meetings by developing participants’ skills to chair and facilitating meetings. At the conclusion of the training, participants will be able to:

  • Learn how to better clarify expectations and to increase meeting efficiency
  • Plan and facilitate the process of a meeting or discussion
  • Use verbal skills to manage group interaction and promote cooperation
  • Gain skills to facilitate problem solving, brainstorming and planning meetings
  • Gain awareness of your strengths and areas for development as a chair/ facilitator of a meeting

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Contact Ricardo Panchoo
panchoo@un.org, 212-963-4219, M-14033A

 

Facilitation Skills

Two days

Target audience

Managers and team leaders who are required to regularly facilitate planning sessions, briefings, seminars and similar interactive events

Objectives

  • Understand, practice and get feedback on the use of a variety of facilitation styles and tools
  • Understand the attitudes and values required of an effective facilitator
  • Improve the ability to structure a facilitated session
  • Better understand and handle group dynamics and challenging participants

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Contact Ricardo Panchoo
panchoo@un.org, 212-963-4219, M-14033A

The Global Presenter

One and a half days

Target audience

Staff who give presentations

Objectives

  • Improve the clarity and impact of participants’ presentations to their clients and colleagues
  • Refine the skills of participants to organize presentations and deliver them with confidence

Topics Covered

  • Organize a presentation, i.e. determine and structure content; communicate clearly and persuasively; illustrate and enlive key points; create and use visual aids effectively; prepare and handle Q and A sessions
  • Deliver a presentation, i.e. develop one’s personal style; overcome nervousness; create rapport with the listener; improve eye contact, gestures and voice projection. The programme emphasizes extensive skill practice by providing opportunities for each participant to be videotaped and critiqued.

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Contact Ricardo Panchoo
panchoo@un.org, 212-963-4219, M-14033A

 

Persuasive Public Speaking

Four half-day sessions run over consecutive days (either AM or PM). (Participants should be prepared to do some work between assignments)

Target audience

Staff members whose responsibilities include preparing and delivering public speeches and formal interventions e.g. in intergovernmental or inter-agency meetings.

This workshop should not be confused with Presentation Skills training. Public speaking involves giving a speech, with no props, as opposed to giving a presentation, which involves props such as Microsoft PowerPoint, etc., and more interaction with the audience.

Note: Participants are chosen on the basis of a needs analysis, and have to be in a position to apply the skills they have learned three to six months following the workshop.

Objectives

At the conclusion of the training programme, the participants should be able to:

  • Structure a speech to convey the message in a simple and effective manner.
  • Use voice and body language to better communicate the message.
  • Prepare both mentally and physically before speaking in public.
  • Respond to questions in a calm and confident manner.

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Contact Ricardo Panchoo
panchoo@un.org, 212-963-4219, M-14033A

 

Train the Trainer

Four days (Participants should be prepared to do some work in the evenings)

Target audience

Staff members whose responsibilities include the preparation and delivery of training programmes.
Note: Participants are chosen on the basis of a needs analysis and have to be in a position to apply the skills they have learned three to six months following the workshop.

Objectives

At the conclusion of the training programme, participants will be able to:

  • Analyse the specific training needs of a target audience and develop a training programme according to these needs
  • Deliver a comprehensive training programme using diverse facilitation and presentation techniques, which are adapted to the audience
  • Evaluate and assess the impact of a training programme

Topics Covered

Training theory, i.e. needs analysis, development of course objectives, structuring training courses, adult learning theory, communicating to the senses, types of communication, the training cycle, learning through failure, assessing participant knowledge, evaluation and impact assessments; Facilitation Skills, i.e. powerful listening, seeking to understand, high-gain questions, types of participants, managing difficult participants, improving participant interaction/ motivation; Presentation Skills, i.e. room structure, importance of voice and body language, working with flipcharts/ screens, PowerPoint slide tips, flipchart tips, handouts/ reference guide design.

For more information

Contact Mr. Kushal Ramyad, Staff Development Officer at ramyad@un.org, (917) 367-2678

To register

Contact Ricardo Panchoo
panchoo@un.org, 212-963-4219, M-14033A