Leadership, Management and Organizational Development

The Secretary-General has emphasized the importance of enhancing the leadership and managerial capacity of the Secretariat and creating a resultsoriented culture of performance in which all staff are empowered to contribute to their maximum potential. Accordingly, a range of leadership, management, and organizational development programmes has been designed to support organizational culture change, build commitment to shared organizational values, develop core and managerial competencies, and promote effective performance management.

OHRM has a selection of management, leadership and organizational development programmes to support UN managers and supervisors at all levels in the Organization. Managers at the P-4 and P-5 levels are required to take the Management Development Programme, while staff at the D1 to D2 level are required to participate in the Leadership Development Programme. Managers and supervisors at all levels are encouraged to take the workshops within the Supervisory Skills Development series. These “hands-on”, practical workshops refine key supervisory skills for staff who supervise others at various levels. Managers may also receive online support and may request individualized coaching sessions.

In addition, managers who have completed the Supervisory Skills Training may take the Coaching for Managers workshop that supports both the continued development of their staff and their personal work/ life goals. The One-Day Performance Management Workshop for Managers and Supervisors, which focuses on the development of work plans with staff, is also strongly recommended for all supervisors. For 2010, we are including a new programme for managers specifically designed to help them build and manage effective teams

The Global Diversity and Cross-Cultural Communication programmes are offered to managers and all UN staff members to increase awareness of various aspects of diversity, create an inclusive work environment, and to enhance understanding of the importance of the UN core value, Respect for Diversity. Workshops on gender awareness and sensitivity and gender mainstreaming are offered to maximize the contributions of both men and women to the work of the Organization, and to promote an active and visible policy on mainstreaming the gender perspective in the work of the Organization.

Programmes in conflict resolution are designed to develop staff members’ abilities to work more effectively together. The workshop series on Collaborative Negotiation Skills and Transformative Mediation focuses on resolving differences through conflict analysis and a cooperative approach. The influence of style differences, gender, race and culture are explored in a follow-up workshop.

In this section, you will also find workshops and learning activities designed to promote teamwork and enhance the capacity of existing teams to work together effectively. Each team-based workshop is offered at the request of the head of a work unit, and can be tailored to the specific needs and concerns of the participants.

Look for the team-based workshop icons to indicate programmes offered on a team basis.

All conflict resolution programmes may be requested as team-based workshops by departments wishing to work on specific areas of conflict. In addition to these training programmes, one hour, one-on-one conflict resolution coaching sessions (in person, or over the phone) are also available. These sessions offer staff the opportunity to gain support in addressing a work-based conflict or to receive personalized feedback on their conflict resolution skill development.


In the context of Action 27, an interrelated series of communication and interpersonal skills workshops have been developed, and all General Service and related categories staff are encouraged to attend. The General Service Development Series is a sequence of four workshops and an ‘Application’ workshop that utilises real examples to apply the skills learned in training. GSD I focuses oncommunication skills and effectively managing relationships with others, GSDII further covers communication skills, teamwork and work management skills, and GSD III and IV deals with topics of power and influence.

Finally, General Service staff also have an opportunity to attend three additional developmental workshops: Cross-cultural Communication, Collaborative Negotiation Skills, and Time Management. Upon completion of GSD I, II, III/IV, Application, Time Management, and one additional workshop (e.g. the Cross-Cultural Communications or the Collaborative Negotiation Skills Workshop), participants will receive a Certificate of Collaborative Communication and Work Effectiveness.