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Options, Functions and Skills

What an organizational ombudsperson might want to know

- by Mary P. Rowe Ph.D.

Cover and Publisher | 2-3 | 4-5 | 6-7 | 8-9 | 10-11 | 12-13 | 14-15 | 16-End

Copyright @ 1995 by Mary P. Rowe Ph.D.

Published by:

The Ombudsman Association
203 Towne Centre Drive
Hillsborough, NJ 08844
908-359-1184
fax: 908-359-7619

from the Negotiation Journal, ,volume II, April 1995, with many thanks to Plenum Press and to the editors of the Journal.

About the author:

Mary P. Rowe is ombudsperson at the Massachusetts Institute of Technology, MIT 10-213, Cambridge, MA 02139, and also adjunct professor of management at MIT's Sloan School of Management. A practicing ombudsperson for 22 years, and co-founder of The Ombudsman Association, she has consulted, lectured and written extensively in this area of dispute resolution.