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Frequently Asked Questions (FAQs)

REGISTRATION
1. The "Appointment Type" and/or "Appointment Expiry" date in Inspira does not reflect my contract type and/or expiry date. How can I correct this?

These fields in Inspira are pre-populated from a snap-shot of the IMIS and may not be the most up-to-date. These fields will not be used in the eligibility screening process. Please attach a copy of your contract which states the correct expiry date to the application. Click Add Attachment, then select Contract Extension as Document Type. You may also make a note in the comment box to the Local Administrator that the correct expiry date is shown in your attachment.
2. After I click on "Browse Catalog" in "My Learning", I see the message "You do not have access to Catalog items. Please contact your System Administrator.", who should I contact?

This message means that you have not requested for access to the examination catalog items.
Go to My Learning, then click Request for Learning, then select LPE as the Learning Type.
The guide "How to create an account in inspira (external applicant) posted here covers how to request for such access. Please try the steps outlined in the guide.
3. After I click "Submit Enrollment", I get the message below


Please attach a proof of your contract which states the correct appointment expiry date to the application. Click Add Attachment, then select Contract Extension as Document Type. It is important that you choose Contract Extension and NOT Contractual Status as Document Type in order to bypass this error message.
4. After I click "Browse Catalog", I get the message below


The issue is related to how the security of "cross-domains" is handled in Internet Explorer, adding the "https://elearning.un.org" domain to the list of trusted sites should fix the issue.
   1. Go to Internet Explorer >> Internet Options >> Security
   2. Add "https://elearning.un.org" to the list of trusted sites.
5. Are United Nations Volunteers (UNVs) considered staff members of United Nations Common System?

Yes, UNVs are staff members of the UN Common System, but they are not staff members of the UN Secretariat (UNS). Therefore, they are considered "external applicants" for the purpose of the LPE. Eligible UNVs may be convoked to the LPE as external candidates, only if UNV - Bonn Headquarters endorses and is responsible for payment of the LPE fee.
6. I have a UNDP issued Letter of appointment. Am I considered a Staff Member of the United Nations Secretariat?

If your letter of appointment is issued by a UNDP office on behalf of an agency, fund or programme you are considered a staff member of the UN Common System and you must select your corresponding agency, fund or programme, when registering for the LPE. Alternatively, and strictly for the purpose of registering for the LPE, if your letter of appointment is issued on behalf of an office or department belonging to the UN Secretariat, such as OCHA or DSS, then you are considered a staff member of the UN Secretariat and you must select UNS (United Nations Secretariat) when registering for the LPE.
7. Am I eligible for the LPE if I have not taken any courses or use the language at work, but I speak the language at home regularly since I am a child or with my spouse?

No, using the language at home does not fulfill the eligibility criteria.
8.Are Junior Professional Officers (JPOs) considered staff members of the UN common system?

Yes, JPOs are staff members of the UN entity that issued their letter of appointment. Therefore, Associate Experts or Junior Professional Officers of the UN Secretariat are considered UNS (internal) staff members. Those working with UNDP or UNICEF for instance are considered staff members of UNDP or UNICEF, external staff for the purposes of the LPE.
9. Are interns of United Nations System considered staff members of United Nations common system?

No, interns are not considered staff members of United Nations system.
10. Are civilian police, military observers and members of national military contingents serving in missions considered UN Secretariat staff members?

No, civilian police, military observers and members of national military contingents serving in missions are not considered UN Secretariat staff members.
11. Are National Professional Officers working at UN Secretariat field missions considered staff members?

Yes, National Professional Officers are considered staff members.
12. If the agency/organization that I worked for does not endorse the payment of my LPE registration fee, can I opt to pay the fee myself?

No, individuals may not pay the registration fee directly to the UN to register for LPE.
13. Are all UNDP staff eligible to register for the LPE Examination?

Please note that only UNDP staff members who are in the General Service Category and on Fixed Term or Permanent Appointments are eligible for UNDP endorsement to take the Language Proficiency Exam according to UNDP practice. If you need further clarification, please contact UNDP directly.
Applicants who have questions regarding non-financial eligibility or required supporting documents should contact their Local Administrator. The list of Local Administrators and their contact details is posted on the LPE. Local Administrators will contact ETS/OHRM if necessary.
Applicants who have questions regarding financial eligibility should contact their parent organization. Please note that some agencies do not financially endorse participation of certain categories of staff. Please check with your parent organization.