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What is mediation?


Mediation is a voluntary process conducted confidentially in which a trained neutral person, known as a mediator, assists parties in working towards a negotiated agreement of a dispute or difference, with the parties themselves remaining in control of the decision to settle and the terms of any resolution.

How does mediation work?


Mediation works because the mediation process:



What happens after the mediation?


The following outcomes are possible:



Key elements of mediation:


Confidential
- Mediation can help to protect your privacy since, unlike courts or tribunals, mediation is a confidential process;


Informal and flexible
- Mediation is not like a court, which is formal and follows strict rules;


Without prejudice
- The process is confidential; hence, the discussions held during the mediation, propositions put forward and documents produced for the purpose of the mediation cannot be used later as evidence in a court or tribunal. In addition, neither the mediator nor the participants can testify in court about what happened during the mediation;


Control
- The parties remain in control; unless they both agree to the settlement terms, there is no agreement;


Safe
- The mediator is not a judge and cannot force or impose a decision on the parties.



Benefits of mediation

Mediation has a number of advantages over litigation processes:

For further information about mediation please contact UN Ombudsman and Mediation Services.