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Ombudsman and mediation services are available to United Nations staff members worldwide. The Office is headquartered in New York and has regional branches in Bangkok, Entebbe, Geneva, Kinshasa, Nairobi, Santiago and Vienna.

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United Nations Secretariat

Tel: 1 917 367 5731 (New York)
Email: ombudsmediation@un.org
Fax: 1 917 367 4211 (New York)
Two UN Plaza
7th Floor
New York, NY 10017
USA

Funds and Programmes
(UNDP/UNFPA/UNICEF/UNOPS/
UN Women)

Tel: 1 646 781 4083 (New York)
Email: ombudsmediation@fpombudsman.org
Fax: 1 212 906 6281 (New York)
304 East 45th Street, 6th Floor
New York, NY 10017
USA

UNHCR

Tel: 41 22 739 7770
Email: ombuds@unhcr.org
Fax: 41 22 739 73 40
94, rue de Montbrillant
1202 Geneva
Switzerland/Suisse

Bangkok Regional Office

Ms. Susan John
Regional Ombudsman, Bangkok
ESCAP Headquarters
Ground floor, UNCC (across the Theatre)
United Nations Building
Rajadamnern Nok Avenue
Bangkok 10200, Thailand
Email: ombudsmediation@un.org
Tel: +66 2 288 1276

Entebbe Regional Office

Ms. Gabrielle Kluck
Regional Ombudsman, Entebbe
United Nations Entebbe Support Base
Buku Road, Old Airport, Entebbe, Uganda
PO Box 710, Old Airport, Entebbe, Uganda
Email: ombudsmediation@un.org
Intermission: + 198- 5090 or 5092
Serving: UNAMID, UNISFA and UNMISSBNUB and the United Nations Entebbe Regional Service Centre (RSCE)


Geneva Regional Office

Mr. Louis Germain
Regional Ombudsman, Geneva
Villa les Feuillantines, Room 13
Palais des Nations
1211 Geneva 10,
Switzerland
Email: ombudsmediation@un.org
Tel: +41-22-917-3760

Kinshasa Regional Office

Mr. Youssoupha Niang
Regional Ombudsman, Kinshasa
Rondpoint SOCIMAT, COTEX Battiment
Kinshasa, RDC
DR Congo
Tel: + 1 212 963 0103 ext 5470 or + 39 0831 24 5470
Intermission: 175 5470 (MONUC)
Email: ombudsmediation@un.org
Serving: MINURSO, MONUSCO, ONUCI and UNMIL

Nairobi Regional Office

Mr. Nicholas Theotocatos
Regional Ombudsman, Nairobi
UN Avenue, Gigiri
X-level 2 East Wing Rm 225
P.O. Box 67578-00200
Nairobi, Kenya
Email: ombudsmediation@un.org
Tel: +254 20 762 6714

Santiago Regional Office

Mr. José Martínez-Aragón
Regional Ombudsman, Santiago
ECLAC Headquarters
Av. Dag Hammarskjöld 3477
7630412 Vitacura
Santiago, Chile
Email: ombudsmediation@un.org
Tel: +562-210-2721

Vienna Regional Office

Mr. Gang Li
Regional Ombudsman, Vienna
UNOV Branch
Room E-1119/1120
Email: ombudsmediation@un.org
Extension 4571
From outside (+43 1) 26060 4571

 

You can also arrange to meet or talk to an ombudsman outside normal office hours.

The ombudsmen/mediators are not limited to a particular region; ombudsmen/mediators undertake cases according to their experience and specialization but also subject to their caseload and availability. The ombudsman/mediator who works on your case will at all times provide ombudsman and mediation services to the highest standard.