Updating knowledge of citizen engagement to enhance public service delivery

Expert Group Meeting on “Engaging Citizens to Enhance Public Sector Accountability and Prevent Corruption in the Delivery of Public Services” will take place in Vienna on 7-8 July

The goal of this meeting is to update global knowledge in the field of citizen engagement to enhance public service delivery, with particular attention to ways in which participatory approaches are being used in countries around the world to strengthen public sector accountability and prevent corruption. This objective is of particular importance at this time, as the UN Member States have identified participatory approaches to the provision of public services as a useful course of action for countries in achieving the Millennium Development Goals (MDGs).

The meeting will bring together experts and practitioners in diverse aspects of citizen engagement, including public and social accountability, prevention of corruption and e-government, both from developed and developing countries, who work in national governments, international organizations, civil society organizations, and academic and research institutions. It will proceed as a series of dynamic round table discussions on specific aspects of citizen engagement and expected concrete outcomes include an analytical report to be published by the UN. In addition, the outcomes of the meeting will be used by DESA’s Division for Public Administration and Development Management (DPADM) to develop the framework of two capacity building workshops to be held later this year and to produce a related publication, guidelines and online training courses.

It will be held back-to-back with the Workshop on Engaging Citizen to Enhance Public Service Delivery and Strengthen Accountability, also organized by DPADM in Vienna.

For more information: http://www.unpan.org/2011EGM-CE

Improving efficiency and accountability in public service delivery

Workshop on Engaging Citizen to Enhance Public Service Delivery and Strengthen Accountability will be arranged on 11-13 July in Vienna

This Workshop will explore how the engagement of citizens — and their organizations in civil society and the private sector — can contribute to improve public accountability in public service delivery and spending. The workshop aims to promote a better understanding, and to develop concrete skills and abilities for the analysis, design, implementation and evaluation of citizen engagement processes aimed at improving efficiency and accountability in public service delivery, especially those services which are closely related to the MDGs.

The Workshop will provide ample time for discussion on regional trends and contexts, and on public services related to the achievement of the MDGs, such as healthcare, primary education, employment and entrepreneurship services. It will also allow for consideration of emerging accountability mechanisms involving citizen, parliaments and public enterprises. Key lessons learned will be reflected in a set of recommendations, presented in the concluding session, and incorporated in the report of the proceedings of the Workshop, to be published on-line.

The Workshop will be held back-to-back with the UN-INTOSAI 21st Interregional Symposium also to be held in Vienna.

For more information: http://www.unpan.org/2011WKS-CE-Vienna

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