World Public Sector Report: E-Government at the Crossroads

The World Public Sector Report 2003 “E-government at the Crossroads” provides an analysis of the status of e-government in the world today. It adopts the UN Millennium Declaration as its analytical framework and presents the UN Global E-government Survey 2003, with a global ranking of Member States as to their e-government readiness. The main message of the report is that development and the existence of e-government applications do not necessarily reflect the quality of life in a country. However, treating e-government as a tool that facilitates creation of public value (i.e., things that people want) by public administration can substantially add to this value and positively impact human development.

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